Enhancing Patient Engagement with Telehealth Platform

Industry

RxLive, Healthcare

Service

Web Application

Company Size & Location

Medium-sized organization, United States

Our Client’s Vision

Our client, a value-based pharmacy, partners with provider networks to reduce medical readmissions and enhance patient outcomes. With services spanning telehealth consultations and advanced analytics, the client helps reduce drug costs, improve quality metrics, and lower hospital admissions and readmissions.

Recognizing the need for a robust platform to connect pharmacists with high-risk patients, the client collaborated with Cabot to develop a comprehensive web platform.  

This solution enables pharmacists to identify, engage, and provide consultation to high-risk patients, streamlining care coordination while leveraging advanced analytics to improve patient outcomes.

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Technologies

PHP, Laravel, VueJS, MySQL, AWS

Integrations

EPIC, Surescripts, Health Gorilla, Zoom, Twilio, Acuity

Team

8 - (Project Manager, Senior Developers & Leads, UI/UX Designer, QA )

Timeline

18-Month Long-Term Engagement Project

Challenge

Our client aimed to address the following challenges:

  • Absence of an effective platform to connect pharmacists with high-risk patients prone to readmissions.
  • Difficulty identifying high-risk patients before adverse events or hospitalization.
  • The need to extract and analyze EHR data, including historical medical records and recent medication charts.
  • Reducing hospital readmissions for high-risk populations with complex medication needs, through pharmacist intervention.
  • Outreach to patient through various channels and schedule appointment between pharmacist and patient
  • Helping patients find discounts for high-cost drugs and reducing financial burden due to high-price medications.
  • Enhancing communication between patients, physicians, and care teams post-discharge.
  • Sharing pharmacist recommendations securely with the provider network.

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Cabot’s Solution

Cabot partnered with the client to design and develop a robust, scalable web application aimed at improving healthcare coordination and reducing readmissions. With a deep understanding of the client's workflows and technical needs, Cabot built a solution that seamlessly integrates with third-party systems for real-time data access and communication. The platform features AI-powered analytics to identify high-risk patients and proactively reduce readmissions. Cabot ensured the platform adhered to HIPAA compliance standards by implementing advanced security protocols and encryption. Through an agile development approach, Cabot provided iterative builds and continuous support, ensuring that the solution met the client's needs and evolved as required. The end result was a user-friendly, secure platform that streamlined workflows, empowered clinical staff, and enhanced patient care, while also aligning with the client’s long-term goals.

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Process

Cabot utilized Agile methodology, delivering iterative builds and incorporating client feedback throughout the development cycle.  

Unique Features

  1. Risk Identification with AI: AI-powered scoring identifies patients at risk of readmission based on their health history and medication charts.
  1. Data Integration: Retrieves bulk data from EHR platforms ensuring access to historical patient information.
  1. Medication Insights: Fetches the most recent medication chart to get insight into patient’s medication adherence.
  1. Video Consultations: Enables online consultations allowing pharmacists to interact directly with patients.
  1. Scheduling Automation: Integrations related to scheduling consultations with patients.
  1. Provider Recommendations: Pharmacists’ recommendations securely shared to providers’ inboxes.
  1. Role-Based Access: Supports three operational roles—Admin, Pharmacist, and Care Coordinator—ensuring seamless workflow management.
  1. Analytics Dashboard: Provides ROI evaluations and insights to provider networks

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Challenges Faced and Solutions Provided

Complex Integration with Legacy EHR Systems:

Limited interoperability and inconsistent data formats made it difficult to extract and standardize information from disparate systems.

Scalability and Performance:

The platform needed to handle increasing data volumes and concurrent users without compromising performance or response times.

Resolution:

For EHR Integration:

Created a middleware layer to aggregate and standardize data using FHIR standards, ensuring smooth interoperability.

For Scalability:

Designed the platform with a microservices architecture hosted on AWS to support high availability and handle increased loads efficiently.

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Impact

Cabot’s solution transformed the client’s vision into a powerful healthcare platform, achieving:

  • Improved Patient Care: Timely interventions reduced adverse events and hospital readmissions.
  • Enhanced Efficiency: Automated processes streamlined workflows for pharmacists and care coordinators.
  • Actionable Insights: Advanced analytics empowered providers to make informed decisions quickly.
  • Cost Reduction: Reduced drug costs and optimized medication use for high-risk patients.
  • Care Coordination: Strengthened collaboration between patients, pharmacists, and providers, ensuring seamless communication.

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25%

reduction in hospital readmission rates.

80%

improvement in high-risk patient engagement.

70%

Reduction in Administrative Workload with Faster Data Retrieval from EHR Systems.

Conclusion

Cabot’s tailored solution empowered the client to achieve operational excellence and improve patient outcomes, aligning with their vision of reducing readmissions and enhancing healthcare delivery.

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Want to enhance patient outcomes with a customized healthcare solution? Contact Cabot today for a consultation!

Contact Cabot today for a consultation!

Want to enhance patient outcomes with a customizedhealthcare solution?

Lets Talk!
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