Enhancing Patient Engagement with Telehealth Platform

An online community solution to engage with the right audience and to get peer support for various healthconditions.

Client

Healthcare

Date

Web Application

Role

Medium-sized organization, United States

Website

pac-iq.com

Our Client’s Vision

Our client, a value-based pharmacy, partners with provider networks to reduce medical readmissions andenhance patient outcomes. With services spanning telehealth consultations and advanced analytics, theclient helps reduce drug costs, improve quality metrics, and lower hospital admissions and readmissions. Recognizing the need for a robust platform to connect pharmacists with high-risk patients, the clientcollaborated with Cabot to develop a comprehensive web platform.  This solution enables pharmacists to identify, engage, and provide consultation to high-risk patients,streamlining care coordination while leveraging advanced analytics to improve patient outcomes

Technologies

PHP, Laravel, VueJS, MySQL, AWS

Integrations

EPIC, Surescripts, Health Gorilla, Zoom, Twilio, Acuity

Team

8  (Project Manager, Senior Developers & Leads, UI/UX Designer, QA )

Timeline

18-Month Long-Term Engagement Project

Challenge

Our client aimed to address the following challenges: Ÿ Absence of an effective platform to connect pharmacists with high-risk patients prone to readmissions.•Ÿ Difficulty identifying high-risk patients before adverse events or hospitalization.•Ÿ The need to extract and analyze EHR data, including historical medical records and recent medicationcharts.•Ÿ Reducing hospital readmissions for high-risk populations with complex medication needs, throughpharmacist intervention.•Ÿ Outreach to patient through various channels and schedule appointment between pharmacist andpatient•Ÿ Helping patients find discounts for high-cost drugs and reducing financial burden due to high-pricemedications.•Ÿ Enhancing communication between patients, physicians, and care teams post-discharge.•Ÿ Sharing pharmacist recommendations securely with the provider network.

Cabot’s Solution

Cabot partnered with the client to design and develop a robust, scalable web application aimed atimproving healthcare coordination and reducing readmissions. With a deep understanding of the client sworkflows and technical needs, Cabot built a solution that seamlessly integrates with third-party systems forreal-time data access and communication. The platform features AI-powered analytics to identify high-riskpatients and proactively reduce readmissions. Cabot ensured the platform adhered to HIPAA compliancestandards by implementing advanced security protocols and encryption. Through an agile developmentapproach, Cabot provided iterative builds and continuous support, ensuring that the solution met the client sneeds and evolved as required. The end result was a user-friendly, secure platform that streamlinedworkflows, empowered clinical staff, and enhanced patient care, while also aligning with the client s longterm goals.

Process

Cabot utilized Agile methodology, delivering iterative builds and incorporating client feedback throughout the development cycle.

Unique Features

Risk Identification with AI: AI-powered scoring identifies patients at risk of readmission based on their health history and medication charts.

Data Integration: Retrieves bulk data from EHR platforms ensuring access to historical patient information.

Medication Insights: Fetches the most recent medication chart to get insight into patient s medication adherence.

Video Consultations: Enables online consultations allowing pharmacists to interact directly with patients.

Scheduling Automation: Integrations related to scheduling consultations with patients.

Provider Recommendations: Pharmacists recommendations securely shared to providers inboxes.

Role-Based Access: Supports three operational roles Admin, Pharmacist, and Care Coordinator ensuring seamless workflow management.

Analytics Dashboard: Provides ROI evaluations and insights to provider networks

Challenges Faced and Solutions Provided

Obstacles:
Complex Integration with Legacy EHR Systems:

Limited interoperability and inconsistent data formats made it difficult to extract and standardize information from disparate systems.

Scalability and Performance:

The platform needed to handle increasing data volumes and concurrent users without compromising performance or response times.

Resolution: For EHR Integration: îú Created a middleware layer to aggregate and standardize data using FHIR standards, ensuring smooth interoperability. For Scalability: îú Designed the platform with a microservices architecture hosted on AWS to support high availability and handle increased loads efficiently.

Impact

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15

Years of Experience

700+

Completed projects

700+

Completed projects

Conclusion

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Contact Cabot today for aconsultation!

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